Terms & Conditions

Consultation and Medical History

At each initial consultation the Podiatrist will need to take full details including a medical history. This information enables us to give you the best possible and safest level of service. For this reason, it will not be possible to continue with your treatment if this information is not provided when requested.

Treatment Plans and Costs

All treatment options are fully discussed and outlined during your consultation including estimated costs. These costs are estimates only and may change should the treatment plan need to be altered.

Chaperone Policy

We are happy to provide a chaperone on request however in some instances this may result in rescheduling your appointment.

Children's Appointments

In some circumstances it may be possible to see children (under 16 years of age) without the presence of a parent or guardian, but this must be agreed with the parent/guardian and is at the discretion of the Podiatrist.

Appointment Length

Length of appointment times are for guidance and diary planning purposes only. Depending on the treatment requirements, actual appointment lengths may be shorter than the allocated time slot.

It may be necessary to schedule further appointments to finish the treatment plan if there is insufficient time at the scheduled appointment. Refunds will not be given in the event of the actual appointment length being shorter than the allocated time slot.

Missed or Late Appointments

Missed appointments or appointments cancelled without 24 hours' notice are charged at the full rate for that appointment. Giving reasonable notice of cancellation helps us to offer that appointment to someone else.

If you are late for your appointment, it may not be possible to see you if there is insufficient time remaining. In this instance, a charge will be made as for a missed appointment and your appointment will be rescheduled. Please let us know if you are going to be late so we can advise you accordingly.

Confidentiality

All information shared with the Podiatrist in connection with your treatment, either verbally, written or recorded on media, is confidential and will not be shared with any third party without permission.

AI-Assisted Documentation Clause (Draft)

Use of Artificial Intelligence (AI) for Note-Taking and Documentation
To support accurate and timely clinical record-keeping, our clinic may use secure artificial intelligence (AI) tools that can listen to or transcribe parts of your consultation. These tools help our practitioners create clinical notes, letters, and other relevant documentation more efficiently.

• The AI is used solely to assist with documentation and does not make clinical decisions.

• All recordings or transcripts are handled in accordance with our privacy policy and relevant data protection laws.

• Any audio captured is kept securely, used only for legitimate clinical purposes, and is not shared with third parties except where required by law or with your explicit consent.

• You may opt out of AI-assisted note-taking at any time by informing your practitioner. Choosing to opt out will not affect the quality of your care.

By receiving services at our clinic, you acknowledge that you have been informed of and agree to this use of AI unless you choose to opt out.

Sharing Information with Other Health Professionals

We may feel it necessary in support of your treatment to contact your G.P. or other health professional involved in your care and share details of your treatment.

If we need to do this, we will ask your permission beforehand. You have the right to request that we do not share this information; however, depending on the circumstances, we may find it necessary to discontinue your treatment if we feel that withholding this information may adversely affect your care.

Payment of Fees

All initial appointments must be paid in full in advance of the appointment by credit card, debit card or bank transfer.

If you are using private health insurance, with the exception of BUPA, you the patient are liable to pay all fees at the time of the appointment and claim back directly with your provider. We shall provide all the necessary receipts and invoices you need.  NOTE:  Podiatrists are HCPC registered and not all insurance companies cover our Foot Health Practitioners - it is your responsibility as the patient to check this prior to making your appointment so you see the correct practitioner. 

We will not offer refunds in the event of an unsuccessful claim from your insurers so you should always check with your insurance provider prior to booking.

Non-Payment Policy

If initial appointment fees are not paid in advance by the date of the appointment, we reserve the right to cancel that appointment or allocate it to someone else without further notice.

Invoices

Any outstanding invoices are to be paid within 7 days of the invoice date of issue.